VoiceDesk

Terms of Service

Last updated: 13 July 2026

1. The service

VoiceDesk provides an AI phone receptionist for businesses: it answers inbound calls on a dedicated number, converses in the languages you enable, books, reschedules and cancels appointments in your connected Google Calendar, and logs calls in your dashboard. These terms are a contract between VoiceDesk and the business that creates an account ("you").

2. Accounts

You must provide accurate business information and keep your credentials secure. You are responsible for activity under your account. The service is intended for businesses, not consumers.

3. Subscriptions and billing

  • Plans are billed monthly in EUR via Stripe: Start €99 (300 included voice minutes), Pro €199 (650), Plus €399 (1400).
  • Every plan starts with a 7-day free trial with unlimited minutes; your card is charged when the trial ends unless you cancel before.
  • Usage above the included minutes is billed per minute on your next invoice: €0.40 (Start), €0.35 (Pro), €0.30 (Plus). A minute is counted per started minute of total call time in the billing period.
  • You can cancel anytime via Manage subscription; service continues until the end of the paid period. Fees already paid are non-refundable except where required by law.
  • Prices may change with at least 30 days' notice; changes apply from your next billing period.

4. Call recording and your responsibilities

Calls handled by your agent are recorded and transcribed. The agent announces recording at the start of each call. You are responsible for ensuring that using an AI receptionist and call recording is lawful for your business and jurisdiction, and for the accuracy of the business information and instructions you give the agent.

5. Acceptable use

You may not use the service for unlawful purposes, spam or robocalling, emergency services, or in a way that harms the service or third parties. We may suspend accounts that violate these terms or create abnormal load or fraud risk.

6. Service level and disclaimers

We aim for high availability but the service is provided "as is", without warranty of uninterrupted or error-free operation. An AI agent may occasionally mishear or misbook — review your bookings in the dashboard and calendar. The service depends on third-party providers (telephony, speech, Google, Stripe); outages on their side may affect the service.

7. Liability

To the maximum extent permitted by law, our aggregate liability for any claims arising out of the service is limited to the fees you paid in the 3 months preceding the claim. We are not liable for indirect or consequential damages, including lost bookings or revenue.

8. Termination

You may delete your account at any time. We may terminate with 30 days' notice, or immediately for material breach. Upon termination your number is released and your data is deleted per the Privacy Policy.

9. Governing law

These terms are governed by the laws of the Republic of Cyprus; disputes are subject to the courts of Cyprus. Questions: hello@voicedesk.online.